Terms of Service

Tanholt — www.tanholt.co.uk

Last updated: 29 October 2026

Overview

Welcome to Tanholt. Throughout this website, the terms "we", "us" and "our" refer to Tanholt.

Tanholt operates this online store, including all related information, content, products and services, to provide customers with a convenient and secure shopping experience.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products online.

By accessing our website or purchasing products from us, you agree to these Terms of Service.

Please read these terms carefully before using our website. Nothing in these terms affects your statutory rights under UK consumer law.

1. Business Information

Tanholt is a UK-based online retailer specialising in men's leather belts and accessories.

Trading name: Tanholt
Business address: Stoke-on-Trent
Email: tanholtuk@gmail.com
Website: https://tanholt.co.uk/

2. Online Store Terms

By using our website, you agree that:

• You will provide accurate information when placing orders.

• You will not use our products or services for unlawful purposes.

• You will not transmit viruses, malware or other harmful code.

• You will not attempt to gain unauthorised access to our systems.

• You will not misuse our website or interfere with other customers.

We reserve the right to restrict access where reasonably necessary to protect our business, customers or website.

3. Products and Descriptions

We make reasonable efforts to ensure that all product information, images, descriptions and prices are accurate.

Please be aware that:

• Leather may have natural variations in colour, grain and texture.

• Product colours may appear slightly different depending on lighting and screen settings.

• Product measurements and sizes are provided in the relevant listings.

• Product availability may change.

We reserve the right to update product descriptions, pricing and availability before orders are accepted.

All products must comply with the Consumer Rights Act 2015, including requirements that goods are of satisfactory quality, fit for purpose and as described.

4. Pricing and Payments

All prices are displayed in British Pounds Sterling (£).

Prices include applicable taxes where required.

Delivery charges, if applicable, will be displayed before the customer completes checkout.

Payments are processed through the secure payment methods offered at checkout.

We do not guarantee that every payment method will always be available.

In the event of an obvious pricing error, we may contact you before accepting your order.

Once an order has been accepted, we will honour the agreed price unless you agree to a change.

5. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.

An automated order acknowledgement confirms receipt of your order but does not necessarily constitute acceptance.

A binding contract is formed when we send an order acceptance or dispatch confirmation.

We may decline orders before acceptance for legitimate reasons, including unavailable stock, unsuccessful payment authorisation or suspected fraud.

If we cannot accept an order after taking payment, we will refund the amount paid promptly.

6. Shipping and Delivery

We deliver to eligible addresses within the United Kingdom, as indicated at checkout.

Available shipping methods, charges and estimated delivery times are provided during checkout or in our Shipping Policy.

We aim to dispatch orders promptly, but delivery estimates are not guaranteed unless expressly agreed.

Unless a different delivery period has been agreed, goods will be delivered without undue delay and within 30 days after the contract is made.

If delivery is delayed or unsuccessful, customers retain their statutory rights under the Consumer Rights Act 2015.

Responsibility for the goods normally passes to the customer when the customer, or a person nominated by them, takes physical possession of the goods.

7. Cancellations and Returns

Customers purchasing online generally have the right to cancel their order within 14 days after receiving the goods, without giving a reason.

Customers must notify us of their decision to cancel within the applicable cancellation period.

Following cancellation, customers generally have another 14 days to return the goods.

For change-of-mind returns, customers may be responsible for direct return postage costs where we have informed them of this obligation before purchase.

We will refund the product price and the original standard delivery charge where legally required.

We may make a lawful deduction for diminished value caused by handling beyond what is necessary to inspect the goods.

Refunds will be processed within the timeframes required by UK law, using the original payment method unless otherwise agreed.

Where legally permitted, refunds may be withheld until the returned goods are received or evidence of their return is provided.

Statutory exceptions to cancellation rights may apply to certain products, including genuinely personalised or made-to-specification goods.

For full instructions, please see our Refund and Returns Policy.

8. Faulty or Incorrect Items

If an item arrives faulty, damaged or materially different from its description, please contact us.

Under the Consumer Rights Act 2015, customers have statutory remedies, which may include:

• A short-term right to reject faulty goods within 30 days.

• Repair or replacement where appropriate.

• A price reduction or refund in circumstances provided by law.

We will cover reasonable return costs for goods that do not meet statutory requirements, where legally required.

Nothing in these Terms of Service limits your statutory consumer rights.

9. Discounts and Promotions

Tanholt may occasionally offer promotional codes, seasonal discounts or special offers.

Promotions are subject to any clearly disclosed eligibility criteria and expiry dates.

Discount codes must be applied at checkout unless otherwise specified.

Promotions cannot be exchanged for cash.

We may correct or withdraw promotional offers where legally permissible, without affecting accepted orders.

10. Customer Accounts and Information

Customers must provide accurate and current information when making purchases or creating accounts.

You are responsible for maintaining the confidentiality of your account login details.

Please contact us if you suspect unauthorised access to your account.

We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

11. Intellectual Property

All original Tanholt branding, logos, website content, product photography, designs and other protected materials are owned by Tanholt or used with permission.

You may not reproduce, distribute, modify or commercially exploit protected content without authorisation.

The use of our website does not grant any ownership rights over our intellectual property.

12. Third-Party Services

Our website may use third-party services, including Shopify, payment providers and delivery companies.

Certain services may be governed by their own terms and privacy notices.

We are not responsible for the independent content or policies of third-party websites.

However, using third-party providers does not remove our legal obligations to customers.

13. Privacy and Cookies

We collect and process personal information for legitimate business purposes, including order fulfilment, customer support, fraud prevention and lawful marketing.

We handle personal data in accordance with applicable UK data protection legislation.

Where legally required, we obtain consent before placing or accessing non-essential cookies or sending electronic marketing communications.

Further details are provided in our Privacy Policy and Cookie Policy.

14. Prohibited Uses

You must not use our website to:

• Conduct fraudulent or unlawful activities.

• Infringe intellectual property rights.

• Harass, threaten or abuse others.

• Introduce malicious software.

• Attempt unauthorised access to website systems.

• Collect personal information unlawfully.

• Interfere with the operation or security of our services.

We may take proportionate action to prevent misuse, including restricting access where appropriate.

15. Website Availability

We aim to maintain a reliable and secure website.

However, we cannot guarantee uninterrupted access at all times.

Temporary interruptions may occur because of maintenance, technical problems or circumstances outside our reasonable control.

We will take reasonable steps to resolve issues affecting our services.

16. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights.

• Any liability that cannot lawfully be excluded.

We remain responsible for reasonably foreseeable losses caused by our breach of contract or failure to exercise reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable, except where required by law.

17. Changes to Our Services

We may modify, update or discontinue website features or product ranges.

Changes will not remove statutory rights or contractual protections relating to orders already accepted.

We may update these Terms of Service when necessary.

The latest version will be available on our website.

18. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Customers residing in Scotland or Northern Ireland retain any mandatory legal protections and applicable rights to bring proceedings in their local courts.

Nothing in these terms restricts rights that cannot lawfully be excluded.

19. Complaints and Dispute Resolution

We aim to resolve customer complaints fairly and promptly.

If you experience an issue with your order, please contact our customer support team.

We will review your complaint and seek a reasonable resolution in accordance with applicable UK consumer law.

Customers retain the right to pursue available legal remedies.

20. Contact Information

For questions regarding these Terms of Service, orders, cancellations or customer support, contact:

Tanholt

Website: https://tanholt.co.uk/

Email: tanholtuk@gmail.com

Business address: Stoke-on-Trent, Staffordshire